Privacy Policy
Last Updated: November 2025
At Turizam Tours Ltd (“Turizam,” “we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or use our services.
By visiting www.turizamtours.com or booking a tour with us, you consent to the practices described below.
1. Information We Collect
We collect personal information only when necessary to provide our services or improve your travel experience. The types of information we may collect include:
a. Personal Identification Information
Full name
Email address
Phone number
Passport details (where required for travel arrangements)
Billing or payment details
b. Booking and Travel Information
Travel dates, destinations, and preferences
Accommodation and flight details
Emergency contact information
c. Website and Communication Data
IP address and browser type
Pages visited and time spent on our website
Communication history with our support or booking team
Cookies and analytics data (explained below)
2. How We Use Your Information
We use your personal data to deliver a seamless and safe travel experience. Specifically, your information is used to:
Process bookings, reservations, and payments
Communicate with you about your trip or inquiries
Customize your safari or tour experience
Send updates, promotions, or special offers (only if you opt in)
Improve our website, customer support, and marketing efforts
Comply with legal and regulatory obligations
We never sell or rent your personal information to third parties.
3. How We Protect Your Information
We employ industry-standard measures to ensure your data remains secure, including:
Encrypted website connections (SSL)
Restricted access to personal information within our organization
Secure payment channels and verified financial gateways
Regular review of our data handling practices
While we strive for the highest security standards, no online system is completely immune to breaches. However, we take all reasonable steps to protect your information from unauthorized access, alteration, or loss.
4. Sharing of Information
We may share your information only when necessary to fulfill your booking or legal requirements. This includes:
Travel partners: hotels, airlines, lodges, and local guides assisting with your itinerary
Service providers: payment processors, IT support, or marketing partners acting on our behalf under strict confidentiality
Government or regulatory bodies: where required by law (e.g., immigration or safety authorities)
We do not share personal data with third parties for unrelated marketing or promotional purposes.
5. Cookies and Analytics
Our website uses cookies — small text files stored on your device — to improve site functionality and user experience.
Cookies help us:
Remember your preferences and past visits
Analyze website performance and usage trends
Offer relevant content and promotions
You may disable cookies in your browser settings, but doing so might affect some features on our website.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Withdraw consent to marketing communications
Request deletion of your data, where legally permissible
To exercise any of these rights, please contact us at turizamtz@gmail.com.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purpose for which it was collected, including legal or accounting requirements. When data is no longer needed, we securely delete or anonymize it.
8. External Links
Our website may contain links to third-party sites (such as hotels, parks, or airlines). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing personal information.
9. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from minors without parental consent. If we learn that we have inadvertently collected such data, we will delete it promptly.
10. Updates to This Policy
Turizam Tours may update this Privacy Policy occasionally to reflect changes in law, technology, or business practices. Updates will be posted on this page with the revised date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Turizam Tours Ltd
B-3 Spring Valley Business Park, Nairobi, Kenya
📞 +254 798 594 392
📧 turizamltd@gmail.com